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Reach out to us for inquiries, questions, or to discuss your event needs. We're here to bring your vision to life.
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FAQs
Take a look at our frequently asked questions. Please reach out if you have more questions
about booking your rental!
Do you require a deposit?
To secure your event booking, we kindly request a 25% non-refundable deposit. The remaining balance is due 24 hours prior to your event. In the event of inclement weather or if you provide us with a two-week notice of cancellation, you'll have the option to reschedule your booking within 1 calendar year of the original event date, subject to availability. We understand that circumstances may arise, and we want to ensure you have the flexibility to make the most of your special occasion.
What happens if it rains?
Light rain will not hurt our bounce houses, however if winds exceed 15 mph the inflatables must be shut off. If winds or severe storms prevent us from setting up at your event, you will be able to use your deposit towards another booking within 1 calendar year from your original event date.
What time is set up and pick up?
We set up the morning of your party between 7am-2pm. In the case that you need a special delivery time, please let us know and we will do our absolute best to accommodate! We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Any pickups requested after 9pm will incur an additional charge of $50 per hour.
What surfaces can you set up on
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue. We cannot under any circumstances set up on rocks, gravel, or dirt. It is the renter's responsibility to make sure any pet waste is picked up prior to set up.
Can you set up at parks?
YES! We are fully licensed and insured, allowing us to set up at parks unless they have specific rules against it. We recommend checking with your park before booking to ensure it's allowed. Please inquire about any permits or proof of insurance they may require from us. Please ensure the park has an electrical hookup for the blower during your event. If not, you'll need to have a generator ready.
Is delivery included?
Delivery is included for all bounce house rentals within a 25 mile radius of Thompson's Station. If you live outside of our delivery radius, or would like to rent one of our add-on’s without the rental of a bounce house, our delivery fee is $2/mile from Thompson's Station.
